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Conditions of Use

TERMS AND CONDITIONS

DELIVERY CHARGES
 
STANDARD DELIVERY CHARGE ( UK ONLY)
 
£ 3.99
 
DELIVERY WILL BE WITHIN 2 - 5 WORKING DAYS OF ORDER BEING PLACED AND PROCESSED.
A SIGNATURE WILL BE REQUIRED ON DELIVERY.
 
Delivery to the EU -
8-10 Working days, Delivery charge £7.99

We deliver all our products to the EU via Recorded Delivery. As standard, if there is no answer when product arrives a delivery card will be left and goods can be collected. Please read instructions on card.

Sending products outside of the UK may require security checks which can delay the estimated delivery time stated above. We reserve the right to refuse and refund any orders unable to pass through into the UK.

Your delivery may also be delayed by customs, which is out of our control. Custom and Import charges may be charged, and it is up to the consumer to deal with this, FUEL have no involvement with this, and it is the full responsibility of the customer.

For further information, or if you want to know if we deliver to your country please call us.
 
RETURNS & EXCHANGES POLICY (INTERNET ONLY)


Under the United Kingdom distance selling regulations you have the right to cancel the contract for the purchase of any items within seven (7) days of delivery and receive a full refund.  You can cancel your order before it has been shipped by contacting Customer Services but if the goods have already been shipped to you, you will have to return the goods to us before any refund will be issued (see below for the return details).

If, for any reason, you decide you do not want your purchase(s) once received, then we will refund the value of the goods*.  This is subject to the goods being returned in their original condition**, complete with all manufacturers tags attached and not worn, washed, used or damaged within seven (7) days of receipt.

* Please note that this does not include the original postage & packaging.

** Please, when trying on any items ensure you are not wearing any perfumes, makeup, fake tan or deodorants that leave a mark, stain, smell, odour or scent.  We will not be able to accept returns of any items that have any of these when returned to us.

SORRY, BUT WE CANNOT REFUND YOUR COSTS OF RETURNING UNWANTED GOODS TO FUEL

WEBSITE CONTENT

All material on this site, including product images, FUEL logos and text content are copywrite of FUEL 
 
WRONG OR FAULTY GOODS
 

If you receive faulty goods or goods you did not order, return them to us within 14 days in original unused condition and we will either exchange them or refund you including your postage. Please note that the value of any refund returned goods postage must not exceed £8.00.  For your added protection please use registered/recorded post.

 

 
RETURNS PROCEDURE
 
CLICK HERE TO DOWNLOAD OUR RETURNS FORM AND COMPLETE
 

Then please contact Customer Services with your details and state whether you want an exchange or a refund (please note for security purposes we can only refund to the original card used for payment).

Please note that any items that require exchange must be returned with our returns note and £3.99 to cover postage costs.

Please package goods securely and enclose our documentation (or a copy of it) with your reason for return written on it.

Please use a registered mail service for your protection as the goods are your responsibility until they have been received by Fuel.

Please return to the address below:

RETURN ADDRESS

FUEL
11 REINDEER COURT
WORCESTER
WR1 2DS
 
This does not affect your statutory rights.
 
CREDIT CARD SECURITY
 
WE USE PROTX SECURED PAYMENT PROVIDER FOR YOUR ADDED SECURITY WHEN MAKING A PURCHASE.
 
PRIVACY

Information gathered as a result of your visit,  or by placing an order on this site  will not be divulged to any third party except our payment gateway provider. Cookies used on this site are to keep track of your shopping cart. Any information given at the time of purchase will be retained for the purpose of fulfilling your order.
 
 
CONTACT US
 
Use the store location information on the Contact Us page.
 
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